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How do I correct the billing information?

Table of contents

  1. Before the invoice is issued
  2. The invoice has already been issued
  3. What information should be provided?

1. Before the invoice is issued

If you notice an error in the billing details, contact us as soon as possible. A correction is generally easier as long as the document has not yet been issued.

2. The invoice has already been issued

If an invoice has already been issued, send us the details currently shown on the invoice as well as the new details you would like.

Whether and how a document that has already been issued can be corrected depends on the type of change and the rules applicable to the document in question. Our customer service team will review your request and tell you the appropriate procedure.

3. What information should be provided?

  • Order number
  • Details currently shown on the invoice
  • New correct details
  • Company name, if applicable
  • VAT number, if applicable
  • Correct billing address
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