I received the wrong product or some items are missing.

1. What should I check?

• Compare the products you received with your order confirmation.
• Check the product name, format, quantity and, if possible, the EAN code.
• Carefully check the entire package and the protective materials to make sure no small item is left in the packaging.

2. I received the wrong product

If the product you received is not the one you ordered, do not return it immediately without instructions.

Prepare photos of the product you received, its label and, if possible, the parcel packaging. Our customer service team may ask you for these after receiving your form.

3. A product is missing or the quantity is incorrect

Specify exactly which product is missing or what quantity should have been in the package.

After checking your request, we will let you know what happens next. Depending on the situation, the solution may include a refund, an exchange, or the shipment of a missing item.

4. Information needed for your request

• Email address
• Order number
• Product / EAN
• Number of items affected
• Issue type
• Date received
• Desired solution