Retour à Commande ou livraison

The delivery by the carrier failed.

Summary

  1. What should you do now?
  2. Common causes
  3. When should you contact us?
  4. Information needed for your request

1. What should you do now?

  • Check your emails and text messages. The carrier may have sent a message or a link allowing you to change the delivery date.
  • Check the tracking to see whether the package was left at a pickup point or in a parcel locker.
  • If possible, contact the carrier’s local branch indicated in the tracking.
  • Check that the phone number provided in your order is correct.

2. Common causes

  • No one was available at the time of delivery.
  • The phone number was incorrect, or the carrier could not reach you.
  • The delivery address is incomplete, for example the building, apartment, or intercom number is missing.
  • The delivery requires a signature or the payment of customs fees.

3. When should you contact us?

  • After several unsuccessful delivery attempts, the package is returned to the sender.
  • Tracking shows a pickup point, but the package cannot be found there.
  • You are unable to contact the carrier or resolve the problem directly with them.

4. Information needed for your request

  • Order number
  • Tracking number
  • Carrier
  • Brief description of the situation and desired solution
That solved my problem.
600 characters maximum