The payment was not finalized

1. Why might a payment fail?

• The bank or card issuer declined the transaction.
• Payment authentication was not completed.
• The payment details entered were incorrect.
• The payment session expired.
• A temporary issue occurred with the payment provider.

2. What can you do?

• Check that the payment details entered are correct.
• Check with your bank that the card or payment method can be used for this transaction.
• If the payment clearly failed, you can try again or choose another payment method available when placing your order.
• If an amount already appears on your account, first check its status before making another payment.

3. Has my order been recorded?

If you received a confirmation email with an order number, the order has been created in our system.

If you have not received any confirmation and the payment did not go through, the order may not have been finalized.

4. Information required for your request

• Email address used for the payment
• Order number, if available
• Payment date
• Payment method
• Amount
• Error message displayed, if you received one