The product is damaged or defective.

1. What should I do immediately?

• Do not throw away the product packaging or the parcel packaging before the request has been processed.
• Check whether the damage affects only the outer packaging or also the product itself.
• If the product appears to have a defect, stop using it until the situation has been checked.

2. What information should I prepare?

• Order number
• Product name or EAN code
• Number of affected items
• Date the package was received
• Brief description of the problem

Also prepare photos clearly showing the product, any damage, the packaging, and the product label. The form below does not allow you to add attachments. Our customer service may ask you to send them to us by email later if they are needed to process the request.

3. What resolution can I request?

In the form, you can indicate the desired resolution, for example:

• refund,
• product exchange,
• another resolution offered after review of the request.

The final resolution depends on the type of problem and the result of the verification.

4. Information needed for your request

• Email address
• Order number
• Product / EAN
• Number of affected items
• Problem type
• Date received
• Desired resolution