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The tracking status does not change.

Contents

  1. What you need to check
  2. When is it normal for there to be no update?
  3. When should you contact us?
  4. Information required for your request

1. What you need to check

  • Open the tracking directly on the carrier's website and check the date and time of the last scan.
  • Keep in mind weekends and public holidays, when the package may not be processed or scanned.
  • Check that the delivery address and phone number in your order are correct.

2. When is it normal for there to be no update?

  • During the first 24 to 48 hours after shipment, the carrier may be delayed in registering the package.
  • Tracking information may remain unchanged for longer during weekends and public holidays.
  • For international shipments, several days may sometimes pass between two scans.

3. When should you contact us?

  • The tracking has not been updated for at least 5 business days.
  • The last scan indicates an unusual or clearly incorrect location.
  • The tracking indicates that the package is damaged or blocked during customs clearance.

4. Information required for your request

  • Order number
  • Tracking number
  • Date of last tracking update
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