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Where is my order?

Contents

  1. What should you check first?
  2. How can I understand my order status?
  3. When should you contact us?
  4. Information needed for your request

1. What should you check first?

  • Check the shipping confirmation email and look for your package's tracking number.
  • Open the tracking link directly on the carrier's website.
  • Also check your spam and promotions folders.
  • If your order has not yet been shipped, check the processing time shown for the products you ordered.

2. How can I understand my order status?

  • Order confirmed: your order has been successfully recorded and is waiting to be prepared.
  • Preparing: the products are being prepared in our warehouse.
  • Shipped: the package has been handed over to the carrier and a tracking number is available.
  • In transit: the package is on its way.
  • Delivered: the carrier indicates that the delivery has been completed.

3. When should you contact us?

  • You have not received any tracking number even though the order should already have been shipped.
  • Tracking has not been updated for several business days.
  • The carrier indicates that the package has been delivered, but you have not received it.
  • The processing time indicated when placing the order has been far exceeded.

4. Information needed for your request

  • Order number
  • Email address used when placing the order
  • Delivery country
  • Tracking number, if available
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